People & Communication Skills Series
You may choose from the individual programs listed below, but most participants benefit from taking the entire series of all four sessions and save 10% over the cost of individual sessions!
Emotional Intelligence-Mastering the other IQ
Research by the Carnegie Institute concluded: "15% of success is technical skills - 85% is people skills." Emotional Intelligence is all about people skills - how well you know yourself and your emotions and how well you read and interact with others and their emotions. Learn about how the brain, the body and emotions affect each other, and then how to better manage your own emotions and the emotions of others so you can have clearer, more accurate communications that create cooperation and collaboration in the workplace.
Each participant will complete an emotional intelligence assessment in class and will receive access to the online version of the assessment to complete in six months to measure their progress. This assessment reflects one’s style or approach to emotions. Participants will also complete an assessment that will help them determine specific skills areas to develop for a higher EQ.
Also included in this session:
- The Five Domains of Emotional Intelligence
- 54 Characteristics of high and low emotional intelligence
- Tools for increasing emotional intelligence
- Practice in identifying emotions in others
Instructor: Patricia Clason is a communicator of the highest skill. She has been a professional speaker, trainer, consultant and writer for thirty years, doing over 4,000 presentations internationally. As the Director of the Center for Creative Learning, her focus is on alternative methods of teaching and learning that produce high quality results. As adjunct faculty at three universities, she specializes in emotional intelligence, ethics, coaching, leadership and mediation/conflict resolution. Patricia’s latest book “Speaking of Success” co-authored with Stephen Covey, Jack Canfield and Ken Blanchard, is now available at her website: www.lightly.com.
Tuesday, December 2, 2008 8:30 a.m. – 12:00 p.m. $125 (includes assessment tool); .4 CEUs #5909
Having Difficult Conversations
Having Difficult Conversations: Models, Tools, and Techniques for Talking with Others When Emotions Run Wild and the Stakes are High
Sooner or later we need to have a conversation with someone that we will find difficult and challenging. If just thinking about this conversation gets your heart racing, this workshop is for you. During this highly interactive session, you will learn insights and tools for approaching this challenging conversation with confidence and composure. When emotions run high and there is a lot on the line, you want to be able guide this conversation toward a productive end. Attend this seminar to learn powerful tips for turning these challenging conversations into satisfying ones.
As a result of participating in this seminar, you will be able to:
- Describe the characteristics of a challenging conversation.
- Discuss why we engage in self-defeating, self-destructive behaviors during challenging conversations.
- Define the concept of dialogue, discuss its role and importance in a challenging conversation, and identify actions for creating and sustaining dialogue.
- Demonstrate ways to create safety for yourself and others in the midst of a challenging conversation.
- Demonstrate an integrative model for conducting a challenging conversation.
Instructor: Jeff Russell, (MS, UW-Madison) co-directs Russell Consulting, Inc. and provides innovative and dynamic skill training for leaders, managers, supervisors and employees on a wide variety of organizational and leadership topics. Prior to full-time consulting Jeff served as the human resources coordinator for the Wisconsin Department of Administration and as an assistant administrator in the Department of Health & Family Services. He is an ad hoc faculty member with the University of Wisconsin's Small Business Development Program, Wisconsin Certified Public Manager Program, and Division of Continuing Education and Applied Studies.
Thursday, December 4, 2008, 8:30 a.m. – 12:00 p.m. $99; .4 CEUs #5910
Managing Change & Innovation
Leading change and being innovative often involves challenging the status quo and breaking with your company’s past traditions, processes, and procedures. How do you challenge the status quo and break from proven traditions without being labeled a 'heretic' or troublemaker? In this highly interactive workshop, you learn how to successfully introduce innovation and creative ideas into your company. You learn why others might resist innovation and how to respond to resistance when it occurs. You will leave this session with a personal plan that identifies some concrete steps you will take to introduce new ideas and to sustain those new ideas in your organization.
As a result of participating in this seminar, you will be able to:
- Describe the origins of others' resistance to innovation and change.
- Identify specific actions you can take to reduce resistance and build commitment by others to the new ideas.
- Successfully introduce change following a four-phase "leading change" model.
- Discuss the most common reasons why change initiatives fail and the actions you can take to avoid these mistakes.
- Develop a step-by-step plan for introducing your innovation or change.
Instructor: Jeff Russell (see bio above)
Tuesday, December 9, 2008, 8:30 a.m. – 12:00 p.m. $99; .4 CEUs #5911
High Impact Communication Using Majors PTI
Have you ever been frustrated when someone you are talking to just doesn’t ‘get it?' Ever been disappointed when a co-worker, customer or boss didn’t do what you wanted? The first reaction is to blame the other person, but maybe you are just not speaking their language. Even among those who speak the same language, there are many different ‘dialects’ based upon the personalities of the speaker/writer, and the listener/reader. These differences cause misunderstandings and lead people to form negative opinions and impressions of one another. Take the newest, most accurate personality inventory, the Majors PTI, and learn to use your results to communicate more effectively and reduce conflict.
By learning about how people communicate differently, you can enhance your influence and satisfaction in working with others. In this half-day program, you’ll complete the Majors PTI personality tool online, receive your results confidentially, work with other participants to develop your understanding of the style impact of the different ways of communicating. By understanding your own point of view (POV), you’ll be in a better position to get through to others.
How you will benefit:
- Have greater influence and impact
- Increase your professionalism
- Be able to deal more effectively with those you find “difficult”
- Respond better during conflict
- Be more positive in dealing with those who are different
- Solve problems better by reducing the communication ‘noise’
In this program you will:
- Take the newest, most accurate personality inventory, the Majors PTI
- Understand how people communicate differently
- Learn the difference between abstract and concrete communication
- Practice and get feedback on a discussion you want to have
Instructor: Scott Savage; Scott blends experience in corporate training, organizational development, management, and crisis counseling to create powerful learning. Scott actively leads Peer Learning Groups of CEO's and Presidents of second stage businesses and conducts facilitator training for peer group facilitators. He serves part-time as a program manager for the UW-Madison Small Business Development Center.
Thursday, December 11, 2008 8:30 a.m. – 12:00 p.m. $125 (includes assessment); .4 CEUs #5912